Get technical help

In the PDXpert client application:

1. From the Help menu, select Technical Support...

2. On the About PDXpert PLM window, Technical Support shows the methods for contacting us.

3. Include the PDXpert Application Server and the PDXpert client log files with your technical support question. See the next section of this help topic.

Or, search the web for PDXpert technical contact.

Log files §

PDXpert Application Server and the PDXpert client log files may help solve your technical support question.

You must start PDXpert at least once to make these files.

You normally click a Save Log Files button, which is available in the server and client. However, in some cases you may need to go to a Windows folder to obtain the log files. In this case, you'll go to an "environment variable" location such as the %ProgramData% folder. Windows expands these variables into actual file paths as needed.

Server application log files §

The PDXpert Services and the PDXpert Application Server application log files contain a record of normal and unusual events. The target files are saved only on the computer where the PDXpert Application Server has been installed.

Server UI is open and responsive §

Using the PDXpert Application Server window:

1. Run the PDXpert Server application.
2. On the Manage tab, click on the Save Log Files button, and save the file to a convenient location.

Server UI can't be opened or doesn't respond §

If the PDXpert Server can't be opened or is unresponsive, find the log files.

• Target files: PDXpert.Service.log and PDXpert.Server.log
• PDXpert environment folder: %ProgramFiles%\PDXpert\PDXpert PLM\Logs

To obtain a copy of the log files:

1. Locate the target log files folder in Windows Explorer (described below).
2. In Windows Explorer, right-click the log files' folder and select Copy from the context menu.
3. Right-click on an open area of your Windows Desktop and select Paste from the context menu.
4. Right-click and select Send to ⏵ Compressed (zipped) folder to save a Logs.zip file.

Client application log files §

The PDXpert client log file contains a record of normal and unusual application events. The client target file is saved only on a workstation with the PDXpert client installed.

Client UI can be opened §

If you do not have the PDXpert PLM client application open:

1. Run the PDXpert PLM client application.
2. On the PDXpert log-in window, click the Options button.
3. Click on the Save Log Files button, and save the file to a convenient location.

If you have the PDXpert PLM window open:

1. On the Help menu, select the Technical Support... command.
2. On the Technical Support window, click on the Save Log Files button, and save the file to a convenient location.

Client UI can't be opened §

If the PDXpert PLM client application can't be opened or is unresponsive, find the log files.

• Target file: PDXpert.log

• Windows environment folder: %LocalAppData%\PDXpert\Logs

To obtain a copy of the log files:

1. Locate the environment folder in Windows Explorer (described below).
2. In Windows Explorer, right-click the log files' folder and select Copy from the context menu.
3. Right-click on an open area of your Windows Desktop and select Paste from the context menu.
4. Right-click and select Send to ⏵ Compressed (zipped) folder to save a Logs.zip file.

Environment variable folders §

To locate an environment variable folder, do one of these:

• Open File Explorer and type the value into the address bar and then press the Enter key.

  

• Enter the value into the Windows Start menu's search box and then press the Enter key.

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